Generolo Jono Žemaičio Lietuvos karo akademija

Staff shortages are a global problem in the aviation sector. Women constitute an underutilized talent pool for air transport. The aim of the study was to assess the gap between expectations and reality of the educational offerings of the Aviation program at the War Studies University in the context of preparing students for entering the aviation labour market from the perspective of the respondents' gender. The SERVQUAL method was used. Female students perceived a greater discrepancy between their expectations of their studies and their practical experience, although these differences were generally small. A significantly greater disparity was noted in the evaluation of the Aviation program and its content directly applicable to the aviation labour market. This research was conducted as a pilot study.